If either you or any of your housemates have any outstanding paperwork or payments, unfortunately we are unable to issue keys to any tenant.
Please make sure you read all paperwork thoroughly and complete everything required, this includes, referencing, guarantors, IDs, signing your contract and standing order. Payments must be fully cleared into our account before we can issue keys, so please make sure you paid any due payments and have sufficient funds for your standing order to avoid payments bouncing.
We know it’s frustrating if you can’t collect your keys if you’ve done everything but your housemate hasn’t, unfortunately, because you are on a joint tenancy agreement, all housemates must have completed all paperwork and paid all funds due before you move in.