I’ve arrived early, can I knock on their door and ask the tenants to show us round?
Hold your horses! Please don’t knock on the door. We organise a specific time with the tenants to view the property – and we all know there’s nothing worse than someone arriving earlier than expected! One of our agents must be present for safety reasons, plus we are then on hand to answer any questions you may have.
How do I book a viewing?
It’s simple! Once you have found a property you like, and you want to take a closer peek inside, just call the office on 01273 645797 and we will book you in. We’ll then ping you a text with all the details confirming your appointment.
When viewing a property do I meet you at the office or at the property?
We always arrange to meet you at the property you want to view – we won’t make you walk extra miles by asking you to come to our office first! Just wait outside the property and we’ll find you.
Can I book to view more than one property?
Absolutely! Make a shortlist of your top three and we’ll book you in. If the properties you viewed weren’t quite what you were looking for, please just let us know and we can book more viewings in for you. However we do try to limit viewings to three at a time so we can accommodate all our enquiries.
How long do viewings take?
We know you’ve got busy lives and things to do, so our viewings normally only take around 15 minutes. We don’t want you running around Brighton in a mad dash, so if you are booking a viewing straight afterwards, just make sure you leave enough time to travel to the next location. (If you’re a keen cyclist there are loads of Life Cycles docking stations around the city and it’s a great way to get around town between viewings).
I’m going to be late for my viewing!
No problem, these things happen! Please call us on 01273 645797 to let us know – we’ll try to wait for you if we can. If it’s more than 5 or 10 minutes we might have another appointment to get to and therefore will be unable to wait. If this is the case we’ll let you know and re-arrange another time.
Will there be other people viewing the property at the same time?
Possibly; we try to limit disruption to the current tenants as much as possible, so if we have multiple enquiries for the same property we will book you in to the same appointment slot. You can’t bribe us with chocolates I’m afraid (as much as we like them) – to make things fair we show groups around one-by-one, in the order of booking.
What do we do if we want to secure a property?
If you think you’ve found where you belong, ask for us to send you an application form. We generally operate on a first-come-first-served basis – over the years we’ve learnt it’s the fairest way. In some circumstances, if multiple forms come in at the same time we will submit them to the landlord for approval.
How do we take a property off the market?
Just ask, we’ll run you through all the details and give you a link to submit your application forms. Then we’ll send you a document called the ‘Tenancy Guide’ by email via Goodlord. At this stage we collect a holding deposit of 1 weeks’ rent – we take this by online payment via Goodlord. The Tenancy Guide is for the following;
- outlines the terms of the tenancy
- explains the paperwork to be completed
- shows your payment schedule
- and acts as receipt for your holding deposit
Once all the holding deposits have been paid and all the tenants (bear this in mind if you have a flaky last-minute.com friend) and Coapt have dotted the i’s and crossed the t’s on the paperwork the property is off the market! You can then head out and celebrate!
Bills included packages
Bills included packages are available so you can enjoy your home without the stress of managing your bills. All of our packages are on uncapped energy, so no arguments with your housemates about having the heating on, no unexpected bills on your doormat, no reason to chase your housemates for money. Just easy living!
Ask one of our friendly team for a quote or select the bills included option on your application form. You will receive a quote from our chosen supplier Fused, for a bills included package with unlimited energy (electricity gas and water) and Virgin Media Broadband. Your package is fully customisable and you are not committed until you have added your payment details and accepted the t&c’s with Fused. Once you receive your quote, simply click the link to log in and tailor your services. Tada! 🎉