We always look for the most economical option when remedying any dilapidations. As cleaning is cheaper than replacing a mattress, we will try this in the first instance. Unfortunately, sometimes stains won’t come out and the mattress may need to be replaced after it has been cleaned. If it is excessively stained and beyond cleaning, we will arrange for a replacement and not attempt to clean it.

We recommend at the start of tenancies that mattress protectors are used to avoid these issues.