One of our housemates has dropped out of the contract, what do we do?

Don’t panic, we will be as flexible as possible to facilitate a swap over. Please contact the Property Management team ASAP to let us know so that we can work together to fill the empty room. It is up to the exiting tenant to find a replacement and once you have we’ll help them through the contract part as quickly as possible. The tenant that has withdrawn will lose their holding deposit.


I’m confused about the difference between my weekly and monthly rent?

Ok, here comes the maths. You’re not the first person to ask this question, most tenants assume their monthly rent will be the weekly rent amount multiplied by 4. There aren’t always 4 weeks in every month so the calculation to work out monthly rent is as follows: Weekly rent x 52 (weeks in the year) x number of tenants ÷ 12.

What’s a standing order?

A standing order is an instruction to your bank to make regular, fixed payments to an organisation or person. Trust us, it will make your life a lot easier to set one up. Who needs extra things to remember each month?! You will receive a payment schedule prior to moving in this will confirm which payments are due and when, along with an email containing a standing order form where you will be asked to upload evidence of your standing order. This is then checked over by a member of the team and confirmed. If it is incorrect the link will be resent to you to reupload the correct standing order.  If this standing order if not received before your move in date you will not be issued keys so it’s really important to get it done.

My tenancy paperwork deadline has expired and I can no longer access Goodlord, what can I do?

Don’t snooze and lose! It’s important that you meet the tenancy paperwork deadline to avoid losing your holding deposit and new home for the next academic year. However, if you miss the deadline, hop to it and contact our Property Management team ASAP to discuss whether it’s possible to have an extension.

I’ve uploaded my ID and student ID online, why do I have to bring these into the office as well?

We understand that this can be a pain, but as of 2014 it’s also the law. We need to see original copies of ID’s to comply with the Right to Rent Act. It’s therefore essential we have a copy of everyone’s photo ID, student ID & also a complete right to rent check with your visa share code if required.

I haven’t received any emails from Coapt but my housemates have?

Not to worry, there may have been a typo in the email provided, or it may have been input wrong (we’re only human!), or it’s in a spam folder in the internet ether somewhere. Drop us a call so we can check your details so we can update the system and get that resent to you. Please make sure you are not providing us with an Icloud email address as our system will unfortunately not send emails to them.

I don’t have a UK guarantor, what can I do?

There are a couple of options if you do not have a UK! A lot of our landlords accept Housing Hand in place of a UK guarantor. They are a company who act as a guarantor for tenants who don’t have one and charge a fee, which is roughly a month’s rent. Visit Some of our landlords also accept six months rent in advance that covers the last six months of the tenancy. Ask us if you have any questions or if you are concerned then please ring the Property Management team to discuss your options in more detail.

I want to use Housing Hand, how can I select them as my guarantor?

You can apply to use housing hand’s service through this link Once you have reserved your new home you’ll be emailed a referencing form from Goodlord to return with your guarantor details. Please enter the email address of and contact the Housing Hand team on 0207 205 2625 so start your application

How do I know you have received my deposit?

Your deposit will be registered with MyDeposits within 30 days of payment, each tenant will be sent their deposit certificate and some prescribed information about the scheme. If you need any further information please contact our Finance team at

I don’t have access to a scanner, is there any way around this?

Yes. We can accept a photo of any documents as long as the information is legible, this can be uploaded directly from your phone’s camera roll to our online signing platform.

Our 15 day deadline has passed and we have completed our paperwork, what happens next?

Your tenancy paperwork will be reviewed by your property manager as quickly as possible. Providing all of the documents uploaded are 👍 and we have received the relevant funds, we’ll sign your contract on behalf of the landlord.


How to complete your paperwork

Check out our easy to follow guide to completing your paperwork here.