One of our housemates has dropped out of the contract, what do we do?
Don’t panic, we will be as flexible as possible to facilitate a swap over. Please contact the Admin team ASAP to let us know, so that we can work together to fill the empty room. We can help you in your hunt for a new housemate, organise viewings and when they’ve been found, help your new housemate through the contract part as quickly as possible.The tenant that has withdrawn will lose their holding deposit.
I’m confused about the difference between my weekly and monthly rent?
Ok, here comes the maths. You’re not the first person to ask this question, most tenants assume their monthly rent will be the weekly rent amount multiplied by 4. There aren’t always 4 weeks in every month so the calculation to work out monthly rent is as follows: Weekly rent x 52 (weeks in the year) x number of tenants ÷ 12.
What’s a standing order and how can I upload proof of this?
You should have received an email with login details to our tenant management system where you can upload all your docs and sign your tenancy agreement, this is also where you’ll upload proof of your SO. A standing order is an instruction to your bank to make regular, fixed payments to an organisation or person. Trust us, it will make your life a lot easier to set one up. Who needs extra things to remember each month?! We can accept a screenshot as confirmation that this has been set-up if you are using online banking. Alternatively, a scan or clear picture of the confirmation the bank will give you in-branch will work.
As the standing order is coming from one account, does each tenant upload the same confirmation?
It’s important we see proof that all tenants have set up a payment. The easiest way to show us this is if the tenant who is paying the rent to Coapt uploads their standing order confirmation to the online signing platform (TenancySign), and the remaining tenants upload confirmation of their standing orders to the lead tenant.
My tenancy paperwork deadline has expired and I can no longer access the online signing platform, what can I do?
Don’t snooze and lose! It’s important that you meet the tenancy paperwork deadline to avoid losing your holding deposit and new home for the next academic year. However, if you miss the deadline, hop to it and contact our Admin team ASAP to discuss whether it’s possible to have an extension.
I’ve uploaded my ID and student ID to the online signing platform, why do I have to bring these into the office as well?
We understand that this can be a pain, but as of 2014 it’s also the law. We need to see original copies of ID’s to comply with the Right to Rent Act. It’s therefore essential we have a copy of everyone’s photo ID, student ID & BRP card when relevant.
I haven’t received any emails from Coapt but my housemates have?
It’s cause they bought us cake! Just kidding! Not to worry, there may have been a typo in the email provided, or someone here may have input the email wrong (we’re only human!), or it’s in a spam folder in the internet ether somewhere. Drop us a call so we can check your details so we can update the system and get that resent to you.
I don’t have a UK guarantor, what can I do?
A lot of our landlords accept Housing Hand in place of a UK guarantor. They are a company who act as a guarantor for tenants who don’t have one and charge a fee, which is roughly a months rent. Visit www.housinghand.co.uk for a quote and ask us if you have any questions, or if you are concerned then please do give us a ring.
I want to use Housing Hand, how can I select them as my guarantor?
Once you have entered your personal information to our online signing platform, you will be asked ‘Do you have a UK-based guarantor?’, select ‘No’ and ‘Send email and continue’. Your details will then be sent to Housing Hand who will contact you to begin your application.
How do I know you have received my deposit?
Your deposit will be registered with MyDeposits within 30 days of payment, each tenant will be sent their deposit certificate and some prescribed information about the scheme. If you need any further information please contact our Finance team at email@example.com
I don’t have access to a scanner, is there any way around this?
Yes. We can accept a photo of any documents as long as the information is legible, this can be uploaded directly from your phone’s camera roll to our online signing platform.
Our 14 day deadline has passed and we have completed our paperwork, what happens next?
Your tenancy paperwork will be reviewed by your property manager as quickly as possible. Providing all of the documents uploaded are 👍 and we have received the relevant funds, we’ll sign your contract on behalf of the landlord.