I returned my key in the post to the office, so why am I being charged?

When vacating the property, you must leave your keys in the property as instructed. If this does not happen, the keys can get lost in the post or lost meaning a charge will be incurred to cover the cutting of a new key.

I’ve been charged for the locks to be changed, why?

If a minority of tenants return their keys at the end of their tenancy, we will normally need to change the locks to ensure the next tenants’ safety. Whilst we do understand that it is normal for tenants to lose their keys, we can only be sure that no third party has unauthorised access to the property if we change the lock.