Get in touch
So now you know all about us, we’d love to find out a bit more about you and the kind of home you’re looking for. Feel free to pop into our offices and say hi or give us a call on the details below.
We’d love to help you find where you belong in Brighton.
For when things go wrong out of office hours.
Fire, burglaries and threats to your safety
Please call emergency services on 999.
If you are locked out and it is not possible to stay with family or friends until the office re-opens, you will need to contact an out of hours locksmith at your own cost. Please note, there is no guarantee the landlord will cover this cost and the situation will be assessed on a case by case basis.
If you smell gas, call the National Gas Emergency Service immediately on 0800 111 999 or via textphone (minicom) on 0800 371 787.
Carbon monoxide alarm
If your Carbon Monoxide alarm is sounding with an intermittent beep, this means the battery needs replacing and it is not an emergency. If your Carbon Monoxide alarm is a steady alarm sound, please call 07745706828 immediately, open all windows near the boiler, shut the door to the room and move to another part of the house until the plumber arrives.
Major leaks and burst pipes
The first thing to do is to locate the stopcock in your house and shut off the water supply. This is normally located under the sink or stairs, or at the entry point for water pipes into the property. Once you have done this, if you live in one of our fully managed properties, call our emergency plumber on 07745706828 who will be able to help you. If your landlord manages your property please contact your landlord directly.
An example of an emergency would be water pouring from a fitting/pipe, rather than a slow drip which can be tackled by placing a container under it and reporting the leak via the request a repair tab at the top of the website. Our maintenance team will pick up the problem the next morning and give you a call to help. Please note the contractor may only be able to perform a ‘make safe’ fix, which could be isolating the water or boiler until our office reopens.