FAQs: Student

The differences in outgoing costs between traditional deposits and zero-deposit schemes are actually very little! For Reposit you pay one week’s rent to Reposit who act to insure your deposit. This is non-refundable. You then pay the first months’ rent within 15 days as security for the landlord leading up to the tenancy. This is the case with all zero-deposit schemes. For a traditional deposit, you would pay a holding deposit. You then pay 5 weeks’ rent within 15 days for the rest of the deposit, minus the holding deposit you’d already paid. The first month’s rent would then be paid 7 days before the beginning of the tenancy. After this, the differences are minimal until the end of the tenancy. With a traditional deposit, we will send you a breakdown of any deductions within a month of your tenancy end date and then once agreed, will return the balance of the funds to you. With Reposit, we will submit any end of tenancy charges onto their platform with 24 days of the end of your tenancy, you will be notified of these by Reposit and once agreed, you will pay this money to Reposit.

All keys should be left together inside the property. Please do not hand-deliver or post keys back to our office, as this will mean they are not listed on the check-out report and you may be charged.

If your front door requires a key to lock when closed, please pop the rest of the keys inside, lock the front door and push the last set through the letterbox.

If you are on a bills included package, nothing! Prior to the last day of your tenancy, contact your gas, electricity and water suppliers to let them know you are moving out. On the last day take meter readings and provide them to supplier. (Tip: take photos of all the readings, they can come in handy!). If you have top-up meters for any utilities, you must ensure these have the same amount of credit as when you moved in. You can find this information on your inventory. Don’t forget about broadband / telephone providers, your TV license and to re-direct any post. We will not be able to collect any post for you once you have moved out.

The best way is to use your inventory and go around the house room by room making sure the property is returned to the same condition as when you moved in. Don’t worry, we will of course allow for fair wear and tear. Pay special attention to cleanliness, this is the most common deposit deduction. We would recommend sourcing the inventory sent to you at the beginning of your tenancy to refer back to, just to be safe!

After the check out has been completed on the last day of your tenancy, we will have a breakdown of any deductions to you within one month at the latest, but we will aim for sooner. Once agreed, your deposit will be returned within 48 hours to your nominated bank account.

Bills included packages are available so you can enjoy your home without the stress of managing your bills. Our packages include Electricity, Gas, Water and Superfast Broadband; no unexpected bills on your doormat, no worrying about price increases with the ever changing price caps, and no reason to chase your housemates for money. Just easy living!

If you are renting a Coapt managed property we’ll add your bills package in to your rent for one easy payment every month. See prices below. If you are renting a landlord managed property you’ll get a quote from The Student Energy Group to set up your bills directly.

House size	Price per person per week
2	£39.50
3	£28.50
4	£24.00
5	£21.50
6	£20.00
7	£19.00
8	£18.00
9	£17.00

Simply select the bills included option on your application form. Tada! ????

If you have signed up for bills included with a minimum of 2 weeks before you tenancy starts then your water, gas and electricity should all be sorted when you move in. We aim to have your WIFI set up when you move in too but please note that this can take up to two weeks after your tenancy starts as a third party company deals with the organisation of this.

Check out our easy to follow guide to completing your paperwork here.

To find out who your current utility suppliers are call 0870 6081524 for gas, 0845 6015467 for electricity and 0330 303 1263 for water.

Full-time students are exempt from Council Tax during term time (phew!). In order to claim your discount you must register online with the City Council.  Alternatively you can call Brighton & Hove City Council on 01273 291291 for further advice.

Don’t panic, we will be as flexible as possible to facilitate a swap over. Please contact the Property Admin team ASAP to let us know so that we can work together to fill the empty room. It is up to the exiting tenant to find a replacement and once you have we’ll help them through the contract part as quickly as possible. The tenant that has withdrawn will lose their holding deposit.

We always hope that we will be able to find a middle ground, where you are happy. However, if you do not agree with the deductions you have the right to dispute your deposit through MyDeposits. MyDeposits do ask that you have attempted to resolve the disagreement (e.g. you have told us you are not happy and asked us to clarify anything) before taking it to dispute. Please note the dispute process is the first step and will be judged by an independent claims official. Small claims courts will direct you to MyDeposits dispute service in the first instance. If you would like to raise a dispute, you can do so on the MyDeposits website www.mydeposits.co.uk.

Yes of course! If you are happy with the breakdown, please feel free to email us straight back to let us know and we can return this to you at the next available opportunity.

We will give you 48 hours to initially respond to the breakdown. Please note, we will not return the deposit before this time period has passed. Once the 48 hours have passed, if we have not heard from you regarding this, we will return the deposit to you as soon as we can providing all tenants have completed the ‘Deposit return form.’ Please contact us if the deposit is not in your account after this time period and we will look into why this is.

Most tenancy agreements are joint and severally liable. This means the deposit is one payment and all deductions will be made from the deposit as a whole. We will send a breakdown of deductions detailing any charges on a room by room basis where we can, to help you divide up the balance. If one tenants ‘share’ of damages is more than their portion of deposit, it will be up to yourselves as tenants to reclaim the money off them if you wish.

Please do bear with us, this is an incredibly busy time. We have nearly 500 properties moving in and out in a very short space of time. The deposits are handled in order of move out date and we will respond to each of you. We aim to respond within 3 working days to each email, however please do bear with us, this could take longer depending on the number of queries you have.

No problem! Just reply to let us know, we will then put this on hold until we hear from you and we’ll look after your deposit until the issue is resolved.

Unfortunately, we are not able to get involved in internal disputes such as issues with bills, nor are we able to deduct these from the deposit. We do suggest that tenants take our bills-included package to avoid any issues with bills at the end of the tenancy.

Most tenancy agreements are joint and severally liable. This means the deposit is classed as one joint deposit. Although we allowed you to pay your shares of this individually, we are unable to send individual portions of deposits back. Any communal damage is down to you as tenants to resolve and to allocate costs depending on who caused that damage. The full breakdown will be provided for you to discuss amongst yourselves and the full cost of repairs deducted from your joint deposit. The only exceptions to this are if only one tenant is moving out or if you are on your own separate tenancy agreement. Then of course, the one tenant will have their share of the deposit returned to them.

The inventories were checked by yourselves to confirm that everything listed in them is correct. You had 7 days at the start of the tenancy to notify us of any discrepancies in the document otherwise it is deemed to be an accurate representation of how you received the property. Unfortunately, if there is no evidence that the damage existed at the start of your tenancy, it will be chargeable to yourselves. If you have any queries, do let us know and we will be happy to discuss this with you.

If a minority of tenants return their keys at the end of their tenancy, we will normally need to change the locks to ensure the next tenants’ safety. Whilst we do understand that it is normal for tenants to lose their keys, we can only be sure that no third party has unauthorised access to the property if we change the lock.

If an item is listed in the inventory but missing from the check-out report, the landlord has every right to charge the cost towards replacing the item although they do not actually have to replace it, as it is an asset they have lost.

Unfortunately not. You are allowed access to the property (either yourself or via a third-party) during the dates of your tenancy. After you have vacated the property, any access or works need to be arranged by the Landlord or Coapt.

We always look for the most economical option when remedying any dilapidations. As cleaning is cheaper than replacing a mattress, we will try this in the first instance. Unfortunately, sometimes stains won’t come out and the mattress may need to be replaced after it has been cleaned. If it is excessively stained and beyond cleaning, we will arrange for a replacement and not attempt to clean it.

We recommend at the start of tenancies that mattress protectors are used to avoid these issues.