If no one can make it, please respond to the email called ‘Moving in appointment’ and select a new date and time as early as possible so we can re-arrange. Please note, we may have limited availability of alternative appointments so it is important you let as know as soon as possible as we may not be able to move you in the same day.
If you’ve already confirmed your appointment and things have gone wrong last minute – never fear, just call us on 01273 645 797 and we can help.
We ask that you all attend together, however we understand that’s not always possible, especially with so many festivals and holidays falling over the summer months! Please organise so the majority of you come together. Anyone that can’t attend the original appointment can come to our office at a later date to provide their ID and collect their keys.
Please remember we cannot issue any keys if any housemate has any paperwork or money outstanding.
If either you or any of your housemates have any outstanding paperwork or payments, unfortunately we are unable to issue keys to any tenant.
Please make sure you read all paperwork thoroughly and complete everything required, this includes, referencing, guarantors, IDs, signing your contract and standing order. Payments must be fully cleared into our account before we can issue keys, so please make sure you paid any due payments and have sufficient funds for your standing order to avoid payments bouncing.
We know it’s frustrating if you can’t collect your keys if you’ve done everything but your housemate hasn’t, unfortunately, because you are on a joint tenancy agreement, all housemates must have completed all paperwork and paid all funds due before you move in.
The inventory company we use are normally very accurate, however if you feel there is something not right, it’s important you let us know! If there is something missing on the inventory you have 7 days to make any amendments or comments. The inventory will be emailed to you and it will contain instructions on how to do this.
An inventory is a document compiled the day before your tenancy starts. It is an itemised and photographic list of contents and conditions. It includes everything from, walls, flooring, fixtures and fittings to furniture and appliances.
Of course! Once the guarantor agreement has been counter signed by ourselves you will receive a copy via email.
Don’t worry, you are almost there! If you get stuck please call us on 01273 645 797 and one of our friendly admin team will be happy to help.
We pride ourselves in being a paperless office, we have invested in software to ensure we are efficient and our paperwork is stored in line with GDPR so we are unable to accept printed documents via post. Our tenancy platform is compatible with smartphones, laptops, tablets & PCs (tip: the best browser for our website is Google Chrome).
Unfortunately we cannot use the same documentation again as this is a new tenancy agreement. We do this because we need to verify that your circumstances have not changed.
Yes. We can accept a photo of any documents as long as the information is legible, this can be uploaded directly from your phone’s camera roll to our online signing platform.
Firstly, we would ask if you have any proof of savings to ‘top up’ your income. We do ask that guarantors meet this threshold to ensure all parties are protected. If you don’t meet the requirements there are alternatives available to tenants, please speak to our Admin team on 01273 645 797 for more information about this.
The guarantor’s required earnings are three times the tenants share of the monthly rent after tax e.g. if the tenants share of the rent is £600pcm the guarantor will need to provide proof of net earnings of £1,800pcm.
We understand this may feel invasive, but for the protection of all involved, we need to see proof of earnings and identification so we know you meet the requirements to act as a guarantor. This isn’t only to protect the landlord, but also the tenants and you as a guarantor. Every tenant’s guarantor needs to meet the same criteria so we know that they can cover the tenants rent in the event that they default. All of your information is stored securely, in line with GDPR.
Each tenant has their own guarantor who is responsible for their share of the rent. We will always pursue the individual tenant’s guarantor if the tenant defaults on rent. This is however a joint and severally liable contract, so each guarantor is guaranteeing the rent for the whole tenancy.
Your tenancy paperwork will be reviewed by your property administrator as quickly as possible. Providing all of the documents uploaded are and we have received the relevant funds, we’ll sign your contract on behalf of the landlord.
Yes. We can accept a photo of any documents as long as the information is legible, this can be uploaded directly from your phone’s camera roll to our online signing platform.
Your deposit will be registered with MyDeposits within 30 days of payment, each tenant will be sent their deposit certificate and some prescribed information about the scheme. If you need any further information please contact our Finance team at finance@coapt.co.uk
You can apply to use Rent Guarantor service through this link. When completing your application process on Concurrent, please enter Rent Guarantor’s contact details under the guarantor section 0207 193 4418 | info@rentguarantor.com.
There are a couple of options if you do not have a UK Guarantor. A lot of our landlords accept Rent Guarantor in place of a UK guarantor. They are a company who act as a guarantor for tenants who don’t have one and charge a fee, which is roughly a month’s rent. Click here to apply. Some of our landlords also accept six months rent in advance that covers the last six months of the tenancy. Ask us if you have any questions or if you are concerned then please ring the Property Admin team to discuss your options in more detail.
Not to worry, there may have been a typo in the email provided, or it may have been input wrong (we’re only human!), or it’s in a spam folder in the internet ether somewhere. Drop us a call so we can check your details so we can update the system and get that resent to you.
We understand that this can be a pain, but as of 2014 it’s also the law. We need to see original copies of ID’s to comply with the Right to Rent Act, there is government approved technology that means you don’t have to bring your ID to the office. We use TrustID, you’ll have to follow the steps on the app to upload your ID and take a live photo or video to pass the check. If you’re an international student, you’ll also have to upload your visa and share code.
Don’t snooze and lose! It’s important that you meet the tenancy paperwork deadline to avoid losing your holding deposit and new home for the next academic year. However, if you miss the deadline, hop to it and contact our Property Admin team ASAP to discuss whether it’s possible to have an extension.
A standing order is an instruction to your bank to make regular, fixed payments to an organisation or person. Trust us, it will make your life a lot easier to set one up. Who needs extra things to remember each month?! You will receive a payment schedule prior to moving in this will confirm which payments are due and when, along with an email containing a standing order form where you will be asked to upload evidence of your standing order. This is then checked over by a member of the team and confirmed. If it is incorrect the link will be resent to you to reupload the correct standing order. If this standing order is not received before your move in date you will not be issued keys so it’s really important to get it done.
Just ask, we’ll run you through all the details and you can submit your application forms. Once your application has been approved, you’ll receive an email from Coapt Ltd via Concurrent (don’t forget to check your junk!).
Once all housemates have completed this process (bear this in mind if you have a flaky last-minute.com friend) and Coapt have dotted the i’s and crossed the t’s on the paperwork the property is off the market! You can then head out and celebrate!
There’s a couple of extra things you’ll need to do after this. We’ll email you all the info at a later date.
Request a property valuation.
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