FAQs: Tenants

Check out our easy to follow guide to completing your paperwork here.

Don’t panic, we will be as flexible as possible to facilitate a swap over. Please contact the Property Admin team ASAP to let us know so that we can work together to fill the empty room. It is up to the exiting tenant to find a replacement and once you have we’ll help them through the contract part as quickly as possible. The tenant that has withdrawn will lose their holding deposit.

Your tenancy paperwork will be reviewed by your property administrator as quickly as possible. Providing all of the documents uploaded are and we have received the relevant funds, we’ll sign your contract on behalf of the landlord.

 

Yes. We can accept a photo of any documents as long as the information is legible, this can be uploaded directly from your phone’s camera roll to our online signing platform.

Your deposit will be registered with MyDeposits within 30 days of payment, each tenant will be sent their deposit certificate and some prescribed information about the scheme. If you need any further information please contact our Finance team at finance@coapt.co.uk

You can apply to use Rent Guarantor service through this link. When completing your application process on Concurrent, please enter Rent Guarantor’s contact details under the guarantor section 0207 193 4418 | info@rentguarantor.com.

There are a couple of options if you do not have a UK Guarantor. A lot of our landlords accept Rent Guarantor in place of a UK guarantor. They are a company who act as a guarantor for tenants who don’t have one and charge a fee, which is roughly a month’s rent. Click here to apply. Some of our landlords also accept six months rent in advance that covers the last six months of the tenancy. Ask us if you have any questions or if you are concerned then please ring the Property Admin team to discuss your options in more detail.

Not to worry, there may have been a typo in the email provided, or it may have been input wrong (we’re only human!), or it’s in a spam folder in the internet ether somewhere. Drop us a call so we can check your details so we can update the system and get that resent to you.

We understand that this can be a pain, but as of 2014 it’s also the law. We need to see original copies of ID’s to comply with the Right to Rent Act, there is government approved technology that means you don’t have to bring your ID to the office. We use TrustID, you’ll have to follow the steps on the app to upload your ID and take a live photo or video to pass the check. If you’re an international student, you’ll also have to upload your visa and share code.

Don’t snooze and lose! It’s important that you meet the tenancy paperwork deadline to avoid losing your holding deposit and new home for the next academic year. However, if you miss the deadline, hop to it and contact our Property Admin team ASAP to discuss whether it’s possible to have an extension.

A standing order is an instruction to your bank to make regular, fixed payments to an organisation or person. Trust us, it will make your life a lot easier to set one up. Who needs extra things to remember each month?! You will receive a payment schedule prior to moving in this will confirm which payments are due and when, along with an email containing a standing order form where you will be asked to upload evidence of your standing order. This is then checked over by a member of the team and confirmed. If it is incorrect the link will be resent to you to reupload the correct standing order.  If this standing order is not received before your move in date you will not be issued keys so it’s really important to get it done.

Ok, here comes the maths. You’re not the first person to ask this question, most tenants assume their monthly rent will be the weekly rent amount multiplied by 4. There aren’t always 4 weeks in every month so the calculation to work out monthly rent is as follows: Weekly rent x 52 (weeks in the year) x number of tenants ÷ 12.