For when things go wrong out of office hours.
Fire, burglaries and threats to your safety
Please call emergency services on 999.
Locked out
If you are locked out and it is not possible to stay with family or friends until the office re-opens, you will need to contact an out of hours locksmith at your own cost. Our recommended out of hours locksmith can be contacted on 01273 697799 (please state you are a Coapt tenant when calling). Please note, there is no guarantee the landlord will cover this cost and the situation will be assessed on a case by case basis.
Gas leak
If you smell gas, call the National Gas Emergency Service immediately on 0800 111 999.
Carbon monoxide alarm
If your Carbon Monoxide alarm is sounding with an intermittent beep, this means the battery needs replacing and it is not an emergency. If your Carbon Monoxide alarm is a steady alarm sound, please call 07745706828 (please state you are a Coapt tenant when calling). Immediately open all windows near the boiler, shut the door to the room and move to another part of the house until the plumber arrives.
Major leaks and burst pipes
The first thing to do is to locate the stopcock in your house and shut off the water supply. This is normally located under the sink or stairs, or at the entry point for water pipes into the property. Once you have done this, if you live in one of our fully managed properties, call our emergency plumber on 07745706828 (please state you are a Coapt tenant when calling). If your landlord manages your property please contact your landlord directly.
An example of an emergency would be water pouring from a fitting/pipe, rather than a slow drip which can be tackled by placing a container under it and reporting the leak via the request a repair tab at the top of the website. Our maintenance team will pick up the problem the next morning and give you a call to help. Please note the contractor may only be able to perform a ‘make safe’ fix, which could be isolating the water or boiler until our office reopens.
Blocked Drains
If you have a severe blocked drain which is causing damage or flooding please ensure you have taken reasonable steps to resolve the problem yourself (i.e. using drain unblocker and plunger). If this has not cleared the blockage please contact our recommended Drainage company on 07474247365 (please state you are a Coapt tenant when calling). Please ensure you do not run the water whilst you are waiting for the contractor to attend to avoid making the problem worse. Any call outs must be paid for at your own cost, please note, depending on the cause of the blockage you may be able to seek reimbursement. There is no guarantee the landlord will cover this cost and the situation will be assessed on a case by case basis.
Electrical Issues
If you have no power, please make sure that there are no issues with unpaid bills, disconnection or a general power cut. Head to UK Power Networks for further support.
Please check your fuse box or consumer unit to see if circuit breakers require resetting. This is usually found under the stairs or in a hallway cupboard. Watch this video to learn how. If this has not resolved the problem, you may choose to contact an emergency electrician if you are unable to wait until the office reopens,. Please note, electrical issues are not necessarily classed as an emergency and there is no guarantee the landlord will cover this cost – the situation will be assessed on a case by case basis.
All other electrical matters should be reported via the repairs button above and will be addressed when the office reopens.
